Pre-sales, During-sales, Post-sales

Home > Pre-sales, During-sales, Post-sales

Discover Machinery is committed to providing customers with the highest quality products and the most outstanding service.

Pre-sales

Consulting services

The company has a professional sales team that can provide customers with comprehensive product consulting services. Whether you have questions about the technical parameters, performance characteristics, or application areas of the equipment, we will patiently answer your questions to ensure that you purchase the most suitable product.

Solution Design

We offer customized solution design services, tailoring the most appropriate equipment configuration plans to meet our clients' specific needs. With extensive industry experience and technical expertise, we ensure the feasibility and efficiency of our solutions.

Factory inspection

We can arrange for customers to visit our company and production sites according to their needs, so that they can gain a more intuitive understanding of our products and production capabilities.

During sale

Delivery guarantee

We strictly adhere to the delivery dates specified in the contract for production and delivery to ensure that customers receive the required equipment on time. In the event of special circumstances, we will communicate with customers in a timely manner and make every effort to meet their needs.

Shipping Arrangements

We have established long-term partnerships with multiple logistics companies to provide our customers with safe and efficient transportation services.

After-sales

Warranty service

Our equipment warranty period is 12 months after successful installation and commissioning.

Installation and commissioning

The company has a team of experienced technical service personnel who can provide professional installation and commissioning services upon request to ensure that the equipment operates normally in the customer's factory.

Technical training

Provide customers with comprehensive technical training services to ensure that they are proficient in the use and maintenance of equipment.

Spare parts supply guarantee

Equipped with a specific list of wear parts, stock standard spare parts for various machine types to ensure timely replacement during repairs.

Continuous improvement and optimization

Regularly analyze and summarize customer feedback to identify shortcomings in products and services. Address these issues by organizing discussions among relevant departments to formulate improvement measures and optimization plans, continuously improving product quality and after-sales service levels to enhance customer satisfaction.

We will provide you with professional solutions based on the products you want to manufacture, and design and manufacture specialized machines according to your specific requirements.